Privacy Policy

Our privacy statement sets out what to expect when you provide Eco2022Stoves with your personal information.

How we collect and use your data

Visiting our website

When you visit we use a third-party service, Google Analytics, to collect information about how you use the site. We monitor overall patterns of user behaviour including, for example, how people find our website, which pages are most often visited, how long visits typically last or which browsers and devices our visitors use.

When you visit our website, we send details of which pages you view to Google AdWords, Bing Ads and Facebook. When you browse their websites, or sites who are members of their advertising networks, you may see advertising for products or categories you previously viewed on EcoStoves2022. These services use tracking technologies to identify you as the same user who previously visited our website.

Placing an order with us

When you place an order online or by phone we collect your name, address and contact details enabling us to fulfil your order and to update you on its progress. Payment card data is also collected by, or passed to, one of several payment service providers. These are currently:


In addition to retaining financial records, we may retain details of your order for the typical expected lifetime of a stove or appliance, which we estimate to be ten years. This enables us to fulfil our obligations in relation to product warranties and, where applicable, our legal liability for the products we sell to you.

Your order is delivered by a third party delivery company, for example PalletWays, DPD, TNT, or Fedex. We provide them with your name, address and contact information for the purposes of shipping your order.

Contacting us by phone

Calls to Eco2022Stoves may be recorded for security and training purposes. Recordings are kept for up to one year.

Posting comments or questions

When you post content to some areas of our website, e.g. comments on articles, comments on blog posts, product reviews, or product questions, the information you submit may be published indefinitely. If you no longer wish to have your name shown on such posts, please send us the web address or addresses in question and we will make the content anonymous.

Manage your personal information

You have the right to access and update your personal information held by us or by third party data processors. With some legal limitations, you also have the right to remove or restrict processing of the personal information we hold about you. Please contact us by any of the published contact methods if you would like to make changes.

The easiest way to withdraw consent for email marketing activity is to follow the link that appears in the footer of all marketing emails we send.

How to contact us

For any communication relating to this notice, or your personal data, you can contact us using the details below:

1 The Portway
Kenfig Hill, Bridgend
CF36 3XB

01656 856120